General Enquiries
Yes. All our cookies are Halal Certified.
It is best to consume the cookies within 3 months from receiving them. Please check the label on the containers for a more accurate date.
Please store in cool and dry places, away from direct sunlight.
Our last order date for Chinese New Year Cookies is 6 February 2026, and for Hari Raya Cookies is 6 March 2026. However, please note that all our cookies are while stocks last! Do place your orders early to avoid disappointment!
Our cookies are handmade and we will have to stop taking new orders once we have reached our capacity. There is no cancellation policy for all cookies after the order has been confirmed.
Please whatsapp us at 8373 7645 or email us at contact@qqcookie.com within 24 hours of placing your order, the amendment of order is subject to availability. QQ Cookies reserves the right to refuse any amendments of order after more than 24 hours of receiving your order.
Our cookies are handmade, thus our production is much slower and stock is very limited. We encourage you to make your order soon so as not to disappoint you when any of your favourite cookies goes out of stock. It is unlikely that we can take in more orders once we have reached our capacity
You should expect the confirmation email within 24hours from the time you place the order successfully. Otherwise you may choose to contact us at contact@qqcookie.com or whatsapp us at 8373 7645.
Delivery
No, there is no minimum order.
Yes, there will be a delivery fee of $8. However, you may enjoy free delivery for orders more than $80.
For corporate/school orders, please check FAQ below.
You may choose your preferred date and time slot at the check out page.
For corporate/school orders, please check FAQ below.
Yes island-wide delivery is available except for Jurong Island and Sentosa.
For corporate/school orders, please check FAQ below.
Yes, you can. Please email us at contact@qqcookie.com or whatsapp us at 8373 7645 for change of delivery date.
However do note that it is subjected on availability.
For corporate/school orders, please check FAQ below.
We do not offer the option of self pick up. However, we do offer the option of a free home delivery for orders above $80.
Corporate/School Enquiries
You can check out as Organisation/School and find your company name under the dropdown menu to enjoy the corporate discount.
Delivery will be made between 11–13 February 2026 for Chinese New Year cookies, and 10–12 March 2026 for Hari Raya cookies, during office hours to the respective corporate or school addresses.
We do not offer the option of self pick up. However, you may enjoy free delivery to your school / corporate premises.
Unfortunately, we are unable to accommodate special requests for corporate orders. All orders placed through schools or corporate channels will be delivered directly to the respective company’s address between 11–13 February 2026 or 10–12 March 2026, depending on the delivery date selected.
All orders can enjoy our special corporate rate with no minimum spending.
No, as we are already offering you and your organisation a special rate, we will not be able to offer you a further discount.
We can only accept orders up to 6 February 2026 for Chinese New Year cookies, and 6 March 2026 for Hari Raya cookies.
Please note that all our cookies are while stocks last, so do place your orders early to avoid disappointment!
There is no delivery fee for corporate / school orders. All orders will be delivered to the respective corporate / school address.
We accept the major credit/debit cards, Visa and Mastercard, via our online payment platform.
No, we need to receive payment of your order in full before your order will be delivered to your respective school / corporate addresses.